Challenging Times
While the COVID-19 pandemic appears to be finally receding, MSPs have entered 2022 facing a lot of challenges and uncertainties. The economy remains unsettled, inflation remains high and business customers are still working through just what their work environments will look like. And supply chain disruptions continue to make it difficult to source some IT hardware and products solution providers need for customer projects.
Finding and hiring qualified people for technical and sales jobs, never an easy task, remains a significant problem for MSPs right now, as is differentiation in an increasingly crowded, even commoditized market. And selling customers on the need for cybersecurity is both an opportunity and a challenge for MSPs.
We asked members of the 2022 CRN MSP 500 what they see as their biggest challenges this year. Here‘s a sampling of the responses that 30 MSPs provided. (Some responses have been edited for clarity.) Take a look at the complete MSP 500 list, as well as answers to other key questions.
