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The Most Significant Changes 20 MSPs Made To Their Business In 2020

We asked MSPs on this year’s Managed Service Provider 500 list to describe the biggest, most significant changes their companies made in 2020 to drive success. Here’s what some of them had to say.

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Success Factors

With the onset of the COVID-19 pandemic, 2020 was a year of upheaval for the IT industry and the IT channel. And that certainly includes MSPs who, in addition to having to adjust their own business operations to account for the changed conditions, saw increased demand for their managed communications, collaboration and security services from millions of workers suddenly confined to their homes.

As part of the 2021 MSP 500 project, CRN asked managed service providers to describe the biggest, most significant changes their companies made in the past year to drive their success.

Many responded with details about changes they made in direct response to the pandemic. Others cited changes that were already in the works but accelerated because of the shifting business conditions. And others described changes to their companies that were completely unrelated to the pandemic.

Here’s a sampling of the responses that MSPs provided. Some have been edited for clarity.

 
 
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