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The Most Significant Changes 30 MSPs Made To Their Business In 2021

We asked MSPs on this year’s Managed Service Provider 500 list to describe the biggest, most significant changes their companies made in 2020 to drive success in 2021. Here’s what some of them had to say.

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Changing With The Times

As the COVID-19 pandemic and economic disruptions continued through 2021, managed service providers continued to adjust their business strategies and operations even as demand surged for managed applications, communications, and security services.

As part of the 2022 MSP 500 project, CRN asked managed service providers to describe the biggest, most significant changes their companies made in the last year to drive their success.

Many responded with details about acquisitions and new hires, new platforms, and new practices for delivering IT services. Some expanded into new lines of business while others decided to focus on core competencies and specific vertical markets. Some reorganized internally to become more efficient and streamline service delivery. And some implemented new ways to recruit new customers – or even fire clients that were no longer a good fit.

Here‘s a sampling of the responses that MSPs provided. Some have been edited for clarity.

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