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The Most Significant Changes 30 MSPs Made To Their Business In 2021

We asked MSPs on this year’s Managed Service Provider 500 list to describe the biggest, most significant changes their companies made in 2020 to drive success in 2021. Here’s what some of them had to say.

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Cortrucent Technologies

Chad Graham


Focusing more heavily on current clients and planning for their success. We found that focusing solely on the success of our current client base is the best resource for any new sale, through referrals and being able to provide tangible value to businesses that are in need of expertise, strategy and roadmaps to make IT work better for them.

Intras Cloud Services

Kareem Merritt

Founder and CEO

We‘re retooled our service delivery to leverage both U.S.-based and off-shore resources to augment talent needs and ensure that we have the right talent focused on the right jobs. It has enabled us to deliver our legacy services with outstanding service levels 24X7 while re-deploying our most senior resources to support our ever-increasing security services operations.


Joe McCartney

President and CEO

The single biggest decision that drove our company‘s growth in the past year was the decision to obtain our SOC2 Type2 Compliance. This compliance is a report of internal controls capturing how a company safeguards company data and how well those controls are operating. By obtaining this compliance certification, we are able to work hand-in-hand with our clients to perfect their IT practices. This decision has provided us with the ability to deep-dive into the security and compliance world, gain a wealth of knowledge and open even more doors for future opportunities. [The company achieved SOC2 Type2 Compliance in January 2022.]


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