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What Top Managed Service Providers Are Doing To Win In 2020

Security, talent retention, and a solid understanding of your customer are all top of mind for MSPs in 2020.

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2020 Vision For MSPs

After a 2019 that saw a massive influx of private equity cash, consolidation in the channel, as well as a resurgence of ransomware turning an MSP’s most trusted tools into business-killing weapons, CRN asked MSPs what is one thing they must do to be successful in 2020.

Not surprisingly, security was near the top of the list, but a roaring economy has put a stranglehold on talent, adding to the pressure some shops feel in retaining quality workers. Taking time to understand their own business and better understand their customer’s business are also at the top of the list.

Here is what five MSPs told CRN is their “must do” item to be successful in 2020.

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