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CRN's 2019 Products Of The Year

CRN editors looked at the best new products and major updates of 2019 and then turned to solution providers to choose the winners based on technology, revenue and profit opportunities, and customer demand.

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COLLABORATION

MICROSOFT TEAMS

WINNER: OVERALL

For its fast-growing Teams collaboration platform, Microsoft has continued to add new functionality at a rapid pace. Recently added features include announcements (for drawing attention to important news in a channel); channel cross-posting (for posting a message into multiple channels and different teams simultaneously); priority notifications (which alert recipients to messages that are time-sensitive); and the addition of moderators to manage posting in a channel. Other key updates have included live captions and meeting recording, along with automatic transcription and translation. Microsoft is also looking to better support partners in helping customers move to Teams, with the recent debut of a new partner-led Teams trial.

Subcategory Winner—Revenue and Profit: Cisco Webex Teams

Updates to the Cisco Webex Teams platform have included the addition of threading in chat so users can reply directly to a message regardless of when it was originally sent. Users can also now easily use Webex Teams to make calls using their phone number.

Finalist: 8x8 X Series

The 8x8 X Series cloud communications platform has seen major updates including the release of 8x8 Video Meetings, which lets users directly join meetings from their web browser without needing to download an application or plugin.

Finalist: Intermedia Unite

Recent enhancements to the Intermedia Unite UnifiedCommunications-as-a-Service platform include a new analytics platform, Intermedia Unite Envision. The offering tracks the performance of Intermedia UC and collaboration tools in real time—for instance, by monitoring voice and video call quality and identifying major issues.

Finalist: RingCentral Office

With the RingCentral Office platform, RingCentral pairs a cloud phone system with high-definition videoconferencing, audio conferencing and real-time messaging. Other key capabilities include file sharing, call forwarding, automatic call recording and advanced call analytics.

 
 
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