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Red Sox IT Leader Talks Digitizing Fenway Park, MLB's Cybersecurity Push And The Role Solution Providers Play

How do you take a 100-year-old historic baseball park and modernize it for the digital age while pleasing diehard Boston Red Sox fans? Brian Shield tells CRN how it all came together.

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What makes ShoreTel so crucial at Fenway?

Because they really decreased the levels of effort for doing maintenance. The level to support users to make changes and things like that use to be a relatively problematic thing for us. We had an Avaya model and that was more challenging to maintain and also had to be done almost by a specialist. Now those are things that can be done by anyone of our help-desk people.

So we're constantly looking at efficiencies that allow us to do many of these things that otherwise would require a much larger staff.

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