Avaya Americas Conference: 10 Key Takeaways

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Contact Center Stabilizing

One of Avaya's undeniable strongholds has been the contact center market but, as of late, Cisco, Genesys and other intriguing competitors -- such as Interactive Intelligence -- have been attacking Avaya's position with gusto over perceived partner frustrations and a lack of follow-through by Avaya following the Nortel integration.

Partners attending the conference, however, let Avaya know they feel things have gotten back on track, especially with the well-received updates to Avaya Aura Contact Center (pictured).

"We owned that space for years and years, and there were poor decisions made at Avaya in contact center," said Arrow S3's DeLozier. "It's going to be a long road back but they're getting back to the right strategy."


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