Show And Tell
Wessel demonstrated how ShoreTel's unified communications solutions are used inside the Celtics' headquarters. He noted how nightly data dumps of the system can yield detailed reports, showing how many phone calls were placed during the day, which sales person placed them and the duration of each call.
The Celtics adopted ShoreTel's on-premise UC solutions, rather than its cloud-based ones, but Wessel didn't rule out the possibility of moving their voice systems to the cloud eventually.
"I think that some of [our infrastructure], if not all of it, could end up there," Wessel said of the cloud, emphasizing that he wants to explore options for cloud-based backup and recovery solutions.