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Avaya CTO: 'We Scale Much Better' Than Microsoft Skype For Business

Mark Haranas

Is openness a strategy for your technology road map?

Openness is a key strategy because it means you open the communications platform to applications in a very powerful way, and you also make sure you allow people [access] to communication wherever they live. They can live in a Cisco world, a Microsoft world, and you want to enable all of that.

We haven't seen any reluctance from customers to continue with Esna in a multi-vendor fashion. So we're continuing to do more of that.

Our Avaya Engagement open platform is one of our ways to open what we do by allowing third parties to give very simple plugins to create and customize business applications. It's a fantastic opportunity for our channels to add value in a very simple way, because all of a sudden you fix a business problem which is very evident to the customer.

 
Mark Haranas

Mark Haranas is an assistant news editor and longtime journalist now covering cloud, multicloud, software, SaaS and channel partners at CRN. He speaks with world-renown CEOs and IT experts as well as covering breaking news and live events while also managing several CRN reporters. He can be reached at mharanas@thechannelcompany.com.

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