What will Avaya look like in a few years?

We want to make sure that the whole environment of openness, mobility and a new generation of applications [is] an absolute reality. We've been talking about convergence for a long time, but we now believe it’s the time for it to happen, and we are really seeing customers starting to do things they were not doing a year ago.

We want to be even more in the application space and have people use Avaya even more for applications than they are doing today beyond contact centers.