Intelisys Channel Connect 2015: 5 Supplier Partner Moves That Made A Splash

Making News At Intelisys Channel Connect

Wine isn't the only thing making a splash this week at master agent Intelisys' annual Channel Connect event in Napa, Calif. More than 1,000 attendees flocked to Wine Country this week, with several Intelisys supplier partners unveiling new partner programs and product enhancements.

TNCI, Access Point, Bigleaf Networks, Evolve IP and CallTower all had partner and product announcements at this week's event. Here's what made news during Channel Connect 2015.

TNCI Rolls Out Cloud Certification Program For Partners

Telecommunications provider TNCI unveiled its Cloud Services Certification Program for partners at Channel Connect. Through the program, solution provider partners can help customers with designing, building, migrating and managing TNCI cloud offerings. Technology partners also will be able to integrate TNCI cloud services into their own technology and even white-label some TNCI offerings, the company said.

There will be three certification levels partners can achieve based on the number of hours spent on course training, including Base, Gold and Platinum certification status. The certifications will help partners increase their commissions and provides an opportunity for annual bonuses, TNCI said.

Santa Barbara, Calif.-based TNCI also is launching a Connections Portal for agents and subagents that will provide access to the TNCI quoting tool, agent portal and customer portal through one login.

Access Point Enhances Hosted IP, Managed Services Suite

Access Point, a Cary, N.C.-based telecommunications provider, unveiled a series of enhancements to its hosted IP suite and Managed Network Services offering.

The provider's Hosted IP service for SMBs, VoicePoint Complete and VoicePoint Flex for the enterprise received refreshes. New features include Remote Office, Outlook integration and a Telephony Toolbar, according to the company.

The newly revamped suite of managed services can help better meet the day-to-day IT needs of SMBs and enterprise customers, the company said. The Managed Network Services offering provides real-time visibility into WAN availability and 24/7/365 IT monitoring by Access Point's Network Operations Center. Customers also have visibility into their networks via a cloud-based portal with metrics such as traffic utilization, link latency, errors and threshold alerts, and historical records of utilization, Access Point said.

Bigleaf Networks Joins Intelisys' Supplier Partner Portfolio

Bigleaf Networks, an Internet redundancy and optimization service provider, revealed at Channel Connect that it is now an Intelisys supplier partner.

Through the partnership, Intelisys sales partners will have access to Portland-based Bigleaf’s technology and managed services that allows businesses to use multiple Internet connections to optimize their traffic. Bigleaf’s managed services offering includes load balancing across different Internet service providers and quality-of-service capabilities to prioritize critical traffic, according to Bigleaf.

Evolve IP Unveils Enhancements To Cloud-Based Call Center Offering

Evolve IP, a Wayne, Pa.-based cloud service provider, introduced new features integrated within its cloud call center platform to improve management.

The new call center features include queue call-back, skills-based routing, call recording and agent scorecards to better manage performance. The platform also includes a call center dashboard that now provides deeper real-time performance insights for businesses, Evolve IP said.

The provider also said that its Desktop as a Service offering has achieved VMware Horizon DaaS-powered status.

CallTower Unifies Mobile Communications

Unified communications provider CallTower showcased its Skype for Business and Cisco Jabber solutions during Channel Connect.

At its table at the Supplier Fair, South Jordan, Utah-based CallTower demonstrated mobility integration between its own Connect App, Microsoft’s Skype for Business App and the Cisco Jabber App. The integration helps "unify" communications onto a single and secure platform, while relieving IT teams of costly high maintenance, CallTower said.