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Here's Who Made Gartner's 2016 Magic Quadrant For Unified Communications As A Service

Mark Haranas

UCaaS Becoming Mainstream

The Unified Communications as a Service market is transitioning from the early adopter period into the early mainstream phase for enterprise delivery, according to research firm Gartner, with many UCaaS providers now supporting global deployments.

UCaaS supports the same functions as its premise-based unified communications counterpart, although UCaaS follows a cloud service delivery model. As the UCaaS market grows faster than the general UC market, vendors are investing in cloud-based conferencing, voice and telephony, messaging and communications applications.

Sixteen vendors made Gartner's 2016 worldwide Magic Quadrant for UCaaS including IT giants like Microsoft and Google as well as specialized vendors 8x8 and RingCentral.

 
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