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10 Things You Need To Know About Cisco's Clock Signal Failure And Product Replacement Priorities

Here are 10 things that partners need to know about Cisco's clock signal component issue, the specific products involved and why Cisco will not reimburse channel partners for replacement services.

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The Clock Is Ticking

Cisco's clock signal component issue inside some of its most popular products lines has the company and its channel partners scrambling to fix problem for customers. The component malfunction inside Cisco's ASA firewalls, Nexus and Meraki cloud-based managed switches, and ISR routers causes the product to fail after 18 months. The San Jose, Calif.-based networking giant said that once the "component has failed, the system will stop functioning, will not boot and is not recoverable."

CRN takes a deep dive into where the faulty clock signal issue stems from, how Cisco will not reimburse channel partners for replacement services, the networking giant's priority plan, and the specific products involved.

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