Market Hits Maturity In 2017
The unified communications market is now mature with offerings available from most vendors, according to Gartner's 2017 Magic Quadrant for Unified Communications.
Although the Unified-Communications-as-a-Service (UCaaS) market is growing, on-premise unified communications still accounts for 70 percent of the offerings sold to midsize to large enterprise. The capabilities that will continue to have an effect on market success revolve around mobility, user experience, interoperability and offerings that have broad appeal to a diverse audience, said Gartner. The market is also being influenced by cloud and hybrid services, workstream collaboration and communications, and Platform as a Service.