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CRN Exclusive: Cisco Americas Sales Chief Gleeson On Her Spiritual Journey, The Power Of The Channel And Her Decision To Leave Cisco

Alison Gleeson, a 22-year Cisco veteran with a sterling reputation as an advocate for the channel, announced in late May that she would leave the company. She spoke with CRN about what led to that decision.

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How have you built and maintained that level of loyalty among partners in your organization?

In my organization, it's about making sure you have those checkpoints. I have my monthlies, and my quarterlies, and I'm making sure I'm listening to my partners, my very biggest partners and my very smallest partners. When I look at the spectrum of partner types we have, it's about making sure you have those built-in checkpoints, that one-on-one time where you're really, really, really listening and understanding what else is going on. We learn the most about what's going on in industries, we learn the most about even potential acquisitions and disruptors to the market from our partners. It's through our partners that we're able to scale. I'm a huge partner advocate to the company. I always have been, at all levels throughout the company. It's something I've even instilled – as we make acquisitions – to new companies when they come into Cisco. I would sum it up as listen, listen, listen, listen.

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