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5 Big Things Zoom CEO Eric Yuan Said About Working With The IT Channel

Zoom founder and CEO Eric Yuan, who said he started the company because he “didn’t see a single happy Webex customer,” believes that video is the new voice and is counting on the channel to help Zoom build on its impressive growth spurt.

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Zooming Into The Future

Zoom Video Communications became an overnight success -- or the "Kleenex" of videoconferencing -- overnight as the COVID-19 pandemic swept across the globe and forced millions of employees, students, and consumers to turn to video to work and learn remotely, as well as stay in touch with friends and family during stay-at-home mandates and quarantines orders.

Through it all, Zoom launched a channel program with a handful of U.S.-based master agents that has seen staggering growth since its start in March. Zoom‘s chief revenue office Ryan Azus said that even since the launch seven months ago, there’s been a lot of changes and expansions to Zoom’s channel program, including a simplified deal registration process and extended the reach of the channel into Europe and Australia.

Zoom loves the channel “more than any other vendor” and wants to create integrated solutions that work for customers -- and works with solutions they already have in place, said Eric Yuan, former vice president of engineering for Cisco Webex-turned founder and CEO of Zoom.

Master agent AVANT and its community of solution providers were the number one channel sales group during Q2 2020 for San Jose, Calif.-based Zoom, according to the Chicago-based company. At AVANT‘s Special Forces 2020 virtual summit on Wednesday, Yuan, alongside Azus, discussed Zoom’s unprecedented growth this year, the new Zoom Phone offering and emerging tech, and the company’s channel focus.

Here are five of the biggest things Yuan wants the IT channel to know.

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