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5 Things To Know About How COVID-19 Affected CenturyLink's Q1 2020

CenturyLink CEO Jeff Storey is "especially concerned" about SMB customers, but the carrier's fiber network and advanced services, like security, edge computing, and managed services, will keep CenturyLink relevant in the post-COVID-19 world, Storey said during CenturyLink's Q1 2020 earnings call.

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The Struggling SMB Space 

The COVID-19 coronavirus has dramatically shaken up the business climate this past quarter, and the country's biggest telecoms aren't exempt.

Monroe, La.-based CenturyLink generates about three-quarters of its revenue from business services, a segment that has been stressed in recent quarters due to revenue at small and medium-sized businesses. Q1 2020, which ended on March 31, did not buck that trend, but CenturyLink CEO Jeff Storey (pictured) is "especially concerned' about SMBs now in light of the pandemic.

With shrinking SMB, Wholesale, and Consumer revenues, CenturyLink's fiscal quarter was held steady by enterprise business, which remained relatively flat. The carrier believes that the need for digital transformation will be a big area of opportunity moving forward as the coronavirus forces more businesses and school campuses to re-imagine their environments.

From how CenturyLink is handling the pandemic internally, how the network is holding up, and how the carrier's business segments fared, here are five things you need to know that came out of CenturyLink's Q1 2020 earnings call on Wednesday night.

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