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6 Hot UC Products, Partnerships, Services Unveiled At Enterprise Connect 2019

CRN rounds up six of the hottest new UC, collaboration and video offerings and updates unveiled this week at Enterprise Connect 2019, where smart communications was the name of the game.

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8x8 Launches Speech Analytics  

Cloud communications provider 8x8 revealed its first quality management and speech analytics offering.

The 8x8 Speech Analytics and Quality Management offering takes analytics previously available in the contact center to all customer voice interactions across the entire enterprise, the company said. 8x8's X Series communications and contact center offering is built on one cloud platform, so the AI-based 8x8 Speech Analytics and Quality Management can use that information in other areas, such as sales, collections and recruiting. The offering will give employees more information to better serve end customers, as well as the ability to more quickly identify and rectify problem areas.

The company also unveiled a new partnership with Google’s Contact Center AI, as well as integration of Jitsi’s video technology into the 8x8 X Series.

 
 
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