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Chuck Robbins: 9 Biggest Remarks On 5G, Edge Computing, Webex And COVID-19 Consequences

From 5G and edge computing opportunities, to the impact of COVID-19, the power of Webex, and what Cisco’s cost reduction plans mean for partners, here’s what Cisco CEO Chuck Robbins told CRN at this year’s Partner Summit.

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How can partners adapt to the new way of selling due to the pandemic since they often can't get in front of customers the way they used to?

I agree that you can’t be in front of a customer, but the good news is all your competition is in the same boat and the customer is actually now becoming quite accustomed to [video] technology. So there’s another slight silver lining that this can become a part of how you sell in the future because everyone knows it’s viable. They might not want to do it 24 hours a day, but I think that it will make selling more productive over the long term.

We’ve created virtual customer experience briefings that we run and I kick them off. And I know partners are doing the same thing and are doing remote demonstrations of the technology—cloud-

delivered demonstrations that are very effective. Even down to, I hear about people having virtual dinners. We used to joke when telepresence came out that we’re going to have virtual dinners—I’ll get dinner, you’ll get dinner and each sit on our side and set up a video, but it never really happened. But it actually happens today.

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