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Cisco Partner Experience Platform Turns One: What Partners Need To Know

Gina Narcisi

“We are on this journey to simplify. We want to continue to help our partners simplify the business activity and that they aren’t spending too much time on things that are redundant because we do know that time is money,” Cisco’s José van Dijk tells CRN on the one-year-old Cisco Partner Experience Platform (PXP).

How much progress have you and your team made in consolidating disparate partner tools onto the PXP platform?

What we’re really striving for is to deliver the industry leading customer experience. And we’re constantly driving that full integration with partner success. That’s my job — that’s what I’m being held accountable for. We’re doing this by focusing on three key areas: simplification, digitization, and personalization. With simplification, we want to retire 50 percent of the total [partner] tools and this will not happen overnight. We’re at 32 about percent right now. But when I took this job about two and a half years ago, I asked what the top tools were that partners were using, and I got about 180 of them. So, that was not a good answer. Then I said: “Let’s make sure that we get the right information and data in the hands of our partners.” PXP has been purpose built for our partners [with a] single sign on, which is super important as well, and access to multiple personas within the partner organization so partners can perform as well as transform. It’s not only making sure they can do today’s business, but tomorrow’s business.

The purpose of PXP is as we’re looking at all of these tools, we can say “no one uses this, so it’s a waste of money and time,” and also [look at] the ones that people are using. And for those, what [features] are there that we can consolidate so when we move into PXP? It’s not only a lift and shift.

 
Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

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