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Cisco Partner Experience Platform Turns One: What Partners Need To Know

Gina Narcisi

“We are on this journey to simplify. We want to continue to help our partners simplify the business activity and that they aren’t spending too much time on things that are redundant because we do know that time is money,” Cisco’s José van Dijk tells CRN on the one-year-old Cisco Partner Experience Platform (PXP).

How important are the analytics that are being added into PXP for partners?

The machine we have behind AI and machine learning, we developed. And we have been sitting on about ten years of customer data. Every house has a foundation, and the foundation for [PXP] is the data. We’re looking at how to use AI to look at the 10 years of data as digital doors to the house. One example is if a partner wants to do a bit of collaboration, but then we see that they haven’t really done much collaboration and they haven’t done any training whatsoever in the organization for collaboration, we can push information for Cisco Black Belt [training academy].

 
Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

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