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Cisco Partner Experience Platform Turns One: What Partners Need To Know

“We are on this journey to simplify. We want to continue to help our partners simplify the business activity and that they aren’t spending too much time on things that are redundant because we do know that time is money,” Cisco’s José van Dijk tells CRN on the one-year-old Cisco Partner Experience Platform (PXP).

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Leading With Experience

As IT environments become increasingly complex, Cisco has been hard at work simplifying its processes so that partners can get back to what they are good at: being strategic advisors helping their customers through the entire lifecycle of a solution, according to José van Dijk, vice president of performance and partner operations within Cisco’s Global Partner Organization.

Cisco in 2020 revealed its digital Partner Experience Platform (PXP), a single source to help the channel plan and renew deals, view incentives and certification information, and even collaborate with fellow Cisco Partners. The platform was designed to whittle down the more than 180 tools that partners had access to within Cisco, with a goal of retiring and consolidating 50 percent of the separate tools into PXP. Since then, van Dijk and her team have been so far able to reduce the number of tools by 32 percent. In some cases, some tools have been eliminated — ones that partners weren’t using at all. In other cases, the tools have been refreshed and added to the PXP. And that work, van Dijk said, will continue in earnest as Cisco continues to clean house and simplify needlessly complex operations for channel partners.

van Dijk sat down with CRN to catch up on the work the tech giant has been doing to enhance the PXP, the feedback that partners have to offer, and the new insights and data that partners have access to that is transforming how they do business.

Here’s what she had to say.

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