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Gartner UCaaS Magic Quadrant: The Top 12 Vendors In 2019 As AT&T, Verizon And Others Are Dropped From Report

The 2019 Gartner Magic Quadrant UcaaS report this year includes only players that have UCaaS software application stacks, so seven longtime UCaaS Magic Quadrant providers were dropped this year as four new providers joined.

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Visionary: Dialpad 

Privately held Dialpad, which is a new entrant to the UCaaS Magic Quandrant, has about 75 percent of its new business going through channel partners. Dialpad Talk, its core UCaaS product, includes cloud PBX functionality, one-to-one video calling with multi-party video calling currently in beta trial, group chat, messaging and many off-the-shelf integrations. In addition to its UCaaS offering, the San Francisco-based company provides Dialpad Support, its call center offering, and Dialpad Sell, a sales dialer and engagement tool.

Dialpad last year acquired TalkIQ for its AI-driven voice intelligence and transcription capabilities. This year, the provider said it exceeded triple-digit revenue growth year over year.

Strengths: Users reported good voice quality and low-friction installations. Dialpad's UCaaS portfolio has been bolstered with AI and voice analytics capabilities, and the company has a strong partnership with Google, with Dialpad Talk available from the G Suite marketplace.

Weaknesses: Dialpad is still a small provider based on the number of users supported today with limited visibility in the market—the company does most of its business in North America. Dialpad Talk has limited video and workstream collaboration capabilities.

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