Homepage This page's url is: -crn- Rankings and Research Companies Channelcast Marketing Matters CRNtv Events WOTC Jobs HPE Zone Intel Partner Connect Digital Newsroom Dell Technologies World Newsroom Dell Technologies Newsroom HP Reinvent 2020 Newsroom IBM Newsroom The IoT Integrator Lenovo Newsroom NetApp Data Fabric Intel Tech Provider Zone

Gartner UCaaS Magic Quadrant: The Top 12 Vendors In 2019 As AT&T, Verizon And Others Are Dropped From Report

The 2019 Gartner Magic Quadrant UcaaS report this year includes only players that have UCaaS software application stacks, so seven longtime UCaaS Magic Quadrant providers were dropped this year as four new providers joined.

Back 1 ... 9   10   11   12   13   ... 14 Next

Visionary: Fuze 

Fuze, a privately held company, has developed its own UCaaS multitenant platform. The Fuze UCaaS platform includes Fuze Calling, which allows for voice calls to be escalated to video and screen-sharing sessions; Fuze Discover, its analytics tool to track user adoption and performance; and Fuze Checkup, which can monitor and alert users to network, hardware and audio accessory issues.

Boston-based Fuze does about 55 percent of its business through the channel.

Strengths: Fuze is a good fit for larger organizations with complex integration requirements. The company has recently invested in tools and processes to improve customer service, project management and installation capabilities.

Weaknesses: The company has limited brand awareness and limited coverage in Asia-Pacific. Some users reported that the newer capabilities need additional beta testing, and incident resolution could be improved.

Back 1 ... 9   10   11   12   13   ... 14 Next

sponsored resources