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Gartner UCaaS Magic Quadrant: The Top 12 Vendors In 2019 As AT&T, Verizon And Others Are Dropped From Report

The 2019 Gartner Magic Quadrant UcaaS report this year includes only players that have UCaaS software application stacks, so seven longtime UCaaS Magic Quadrant providers were dropped this year as four new providers joined.

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Leader: Microsoft  

Microsoft's UCaaS offering has recently been rebranded as Teams, which is a part of Office 365 and was launched two years ago. Teams is replacing Skype for Business Online, which the Redmond, Wash.-based company is in the process of phasing out.

Microsoft Teams UCaaS includes telephony, personal and team messaging, and meeting capabilities. The tech giant has bolstered Teams with AI tools that can help businesses predict user needs, translate languages, and tailor applications and platform extensions. Microsoft Teams is a good fit for businesses of any size that use Office 365.

Strengths: Microsoft has a strong presence and brand recognition in the UCaaS space. The company also has a widespread partner community that can handle professional services, endpoint devices, applications, infrastructure and network services around UCaaS.

Weaknesses: Teams telephony doesn't have APIs for contact center integration, and there is a limited base of Teams-compliant handsets right now. Teams room systems are locked down and only can be used to join the Teams meeting service.

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