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Gartner UCaaS Magic Quadrant: The Top 12 Vendors In 2019 As AT&T, Verizon And Others Are Dropped From Report

The 2019 Gartner Magic Quadrant UcaaS report this year includes only players that have UCaaS software application stacks, so seven longtime UCaaS Magic Quadrant providers were dropped this year as four new providers joined.

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Leader: 8x8 

8x8, a company that does about 40 percent of its business though channel partners, is known for its X Series UCaaS suite that offers telephony, videoconferencing and audio conferencing, whiteboarding and screen sharing, team messaging (which includes interoperability with third-party team messaging apps), and solution analytics. 8x8, San Jose, Calif., also offers contact center services. The report said that 8x8 is a great fit for multisite organizations that have telephony and contact-center-centric requirements.

8x8 in July bought Wavecell, a privately held Communications Platform-as-a-Service (CPaaS) firm based in Singapore in a deal that 8x8 said will help it provide more messaging, voice and video APIs to enterprises and developers. The purchase marked the company's entry into the CPaaS arena.

Strengths: Users rate 8x8 highly for voice quality and service reliability and the company continues to expand its R&D investments to improve its UCaaS capabilities. Many customers also appreciate the integration between 8x8's UCaaS and Contact Center as a Service (CCaaS) solutions.

Weaknesses: Users reported that the company'scurrent meeting offering has some limitations and that 8x8’s third-party integrators are not always sufficiently trained. The company's marketing focus is also limited to North America, several European markets and Australia.

 
 
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