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Gartner UCaaS Magic Quadrant: The Top 12 Vendors In 2019 As AT&T, Verizon And Others Are Dropped From Report

The 2019 Gartner Magic Quadrant UcaaS report this year includes only players that have UCaaS software application stacks, so seven longtime UCaaS Magic Quadrant providers were dropped this year as four new providers joined.

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Challenger: Google  

Cloud giant Google’s UCaaS offering is made up of Hangouts Meet, the company's audio conferencing and videoconferencing, screen-sharing and whiteboarding offering; Hangouts Chat for one-on-one and group chat; and Google Voice, which just became available this year. All three offerings are available as part of the multitenant G Suite cloud office bundle and are well-suited for businesses large and small.

Mountain View, Calif.-based Google last summer injected AI and machine learning into its G suite, including the introduction of Smart Reply for Hangouts Chat.

Strengths: Google has worked on deepening integration between Hangouts, Meet and Chat into Google Calendar, Gmail and other G Suite services. The company has also been actively updating its UCaaS portfolio to include new clients and hardware, as well as dashboards to monitor the quality of meetings and meeting room utilization.

Weaknesses: Google Voice is still very new to the enterprise market and available in only 11 markets, with more planned for later this year. Google does not offer a unified UCaaS client—Hangouts Meet, Chat and Voice are all separate.

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