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Gartner UCaaS Magic Quadrant: The Top 12 Vendors In 2019 As AT&T, Verizon And Others Are Dropped From Report

The 2019 Gartner Magic Quadrant UcaaS report this year includes only players that have UCaaS software application stacks, so seven longtime UCaaS Magic Quadrant providers were dropped this year as four new providers joined.

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Challenger: Mitel  

Known historically as a voice provider, privately held Mitel's flagship UCaaS offering is called MiCloud Connect, a multitenant platform that the company acquired through its 2017 ShoreTel purchase. MiCloud offers voice, unified messaging, email-to-fax, meetings and team messaging capabilities. The offering does not natively support video, but it can be integrated with conferencing provider StarLeaf. The Ottawa-based company said it is also developing additional video options through APIs with video providers Zoom and Vidyo. Mitel MiCloud Connect is sold primarily through channel partners.

For the past several months, Mitel has been the subject of speculation. Reports surfaced in April that the company was looking to buy communications equipment and UC software provider Avaya.

Strengths: Mitel MiCloud Connect offers a strong voice and mobile experience, users have reported. The company's UCaaS offering is geared toward specific verticals, including health care, retail and hospitality, and is HIPAA- and PCI-compliant.

Weaknesses: MiCloud Connect Meetings isn't a sufficient offering for enterprise-grade use cases. The company's UCaaS offering is geographically limited—MiCloud Connect, with full emergency support, is only available in North America, Australia and the U.K.

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