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Here’s How Telecom Companies Are Helping Customers During Coronavirus

Wondering what the country’s biggest cable and wireless providers are doing to lend a helping hand to customers during the COVID-19 coronavirus pandemic? Here’s a sampling of what some firms are doing to assist customers who are forced to work from home during this crisis.

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Staying Up And Running 

The COVID-19 coronavirus pandemic has sparked a new IT challenge: Making sure most or all employees and students are able to work from home. To do that, citizens are relying on their home internet to stay connected during the outbreak.

To help with this unprecedented problem, the Federal Communications Commission (FCC) last week announced an initiative -- the “Keep Americans Connected” pledge -- that carriers can join to help mitigate any issues associated with the work-from-home movement by promising not to terminate service, keeping public Wi-Fi hotspots open, and waiving any late fees for residential and small business customers while employees attempt to hunker down to curb potential spreading of the virus.

Here are seven U.S. carriers that have joined the pledge, and what the biggest carriers in the country are doing to aid customers that are practicing social distancing or are quarantined during the coronavirus outbreak.

 
 
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