The unified communications market is, like others, in the midst of a fundamental shift away from on-premises technology to the cloud. As more and more businesses demand cloud-based technology delivered as a service on a subscription basis, vendors are pouring money into R&D for UCaaS offerings, and the field of competitors is taking shape in earnest, according to the latest Gartner Magic Quadrant for global UCaaS.
Within three years, 90 percent of IT leaders will no longer purchase premises-based UC infrastructure, up from about half today, Gartner estimates. By then, Gartner says, cloud-based UC offerings will be far ahead of today's in almost all areas, including features, functionality, analytics and dashboards.
Today, the clear leader in the UCaaS space is RingCentral, according to Gartner's latest Magic Quadrant. RingCentral is joined in the Leaders quadrant by 8X8, Verizon and others. The Challengers quadrant is the most crowded and includes major IT and cloud vendors like Cisco Systems, Microsoft and Google.
Click through to learn how the industry's leading vendors stack up in the fast-growing UCaaS space.