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PlanetOne: Sentient Platform Closes ‘Grand Canyon’-Sized Gaps In Partner-Supplier Communication

“The breakdown in gaps in communication in the channel ecosystem have been an Achille’s heel in the industry … nobody had ever built the platform to [let] the entire ecosystem see, touch and feel real-time business intelligence, without any heavy lifting,” PlanetOne leaders say of its “game-changing” Sentient platform.

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What does the Sentient platform have that other master agent platforms don’t?

Jake: For PlanetOne, our differentiator has been around that white glove service, that high-touch engagement style, and how, when a partner comes on board with us, they are plugged into a support pod — what we call it internally. That’s a group of five to seven people that are dedicated to their partnership. With every single engagement, the pod is engaged. So, when we look at an engagement cycle, [we start] at the very beginning of an opportunity. A partner brings that to us, and we go through what we consider a pipeline — that’s the pre-sales process. Then we win the deal, and it goes into project management. Then it goes through the installation process. Then it’s activated, and it goes into commissions.

Essentially, what the differentiator is [with regard to] the platform is that we have directly integrated every aspect in every deal in our partners’ businesses. We have that data, and it was our mission to take that data and to integrate it into a platform where a partner could log into that, and on their own, deep dive into every single aspect of their business. [It’s really] being able to make decisions and make moves off of that. [We’re] taking the data and bringing it to our partners’ fingertips in real-time, whenever wherever they need it. We believe that none of our competition can provide that differentiator — it’s been the differentiator for PlanetOne one for 30 years. Essentially, now we’re taking our core differentiator and putting it into a platform and letting our partners access it in real-time.

Ted: Our peers have had some good innovation over the years, but they’ve all mostly addressed a specific application a significant price, like local access quoting or qualifications to a product or service. Nothing is nearly as vast or expansive as addressing the entire business model, from literally pre-sales, project management, commissioning, and upselling and cross-selling opportunities.

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