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Telecom Channel Chiefs On Why Customer Experience Hinges On Putting Partners First

Leaders from AT&T, CenturyLink, Comcast, Masergy, Spectrotel, and Spectrum talk about what separates their companies from the competition and why partners are critical to their growth strategies.

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Garrett Gee, Senior Vice President, Indirect

“Customer experience and partner experience is really interchangeable for us at CenturyLink. We are two years into an integration with Level 3, and we are really focusing on ease of doing business. When we talk to partners, it's not about compensation and other levers, it's all about delivering services and making it easy. We have set up employee councils because of partner suggestions and expanded our partner advisory council so we can course-correct faster.

Our network starts at the fiber layer and we are going to continue to invest there. We are adding over 1,000 buildings a month on-net and in some cases, we are doing 4,000-5,000 a quarter, and that's all based on deals that [partners] are bringing us. We're also trying to do things at the edge and bring compute closer to enterprises.”

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