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The 10 Hottest Collaboration Tools Of 2021

Gina Narcisi

From the largest UCaaS and videoconferencing leaders, to the cloud communications newcomers that are making a splash, here are ten of the hottest collaboration tools on the market in 2021.

8x8 XCaaS

UCaaS provider 8x8 has always taken a one platform approach to UCaaS, contact-center-as-a-service (CCaaS), Communications Platform as a Service (CPaaS), video, and messaging. To that end, the company launched its flagship 8x8 XCaaS platform in May.

8x8’s cloud-based XCaaS offering erases boundaries between different communications tools and contact center products. XCaaS is built on a secure and compliant cloud platform that lets the company offer the industry’s only UCaaS and CCaaS platform-wide 99.999 percent uptime SLA, according to the provider. The offering can integrate with more than 50 third-party apps, including Microsoft Teams.

The provider in December announced it would acquire fellow cloud communications specialist Fuze for approximately $250 million in stock and cash in a deal that 8x8 said will help it build on its XCaaS platform.

 
Gina Narcisi

Gina Narcisi is a senior editor covering the networking and telecom markets for CRN.com. Prior to joining CRN, she covered the networking, unified communications and cloud space for TechTarget. She can be reached at gnarcisi@thechannelcompany.com.

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