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Zoom Outages: 5 Reasons Why Zoom Is Experiencing Growing Pains

From a couple of widespread Zoom outages, to security and data privacy concerns, here are five reasons that could explain Zoom‘s growing pains over the last five months.

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Testing The Limits  

Videoconferencing giant Zoom Video Communications on Monday experienced a service disruption affecting meeting and webinar service for users based in the U.S. and Europe. The outage couldn‘t have come at a worse time as many schools were beginning their first day of virtual learning and employees around the globe continue to work from home.

Zoom has had a busy year. The COVID-19 pandemic in March forced both consumers and business users alike to flock to Zoom to virtually meet and collaborate with colleagues, classmates, friends and family members as the pandemic prompted stay-at-home and quarantine orders around the globe. During the first few months of 2020, the Zoom team said it was working around the clock to support the “tremendous influx of new and different types of users” on the platform. But the sudden and increased demand didn‘t come without issues.

Security and data privacy concerns began to crop up, which caused some businesses and school systems to ban the use of Zoom video. The San Jose, California-based company quickly jumped into action with a 90-day security plan aimed at tackling these issues. Zoom in April picked a new cloud provider, Oracle, right as its first large-scale outage since the pandemic occurred.

While Zoom hasn‘t publicly said what caused the latest outage, the video specialist relies on third-party, public cloud providers to host its services. Users are often relying on home networks to run video services. Scale could also be part of the problem as students return to virtual classes this month.

Here are five reasons that could explain Zoom‘s growing pains over the last five months.

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