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ServiceNow Chief Innovation Officer Wright On Enterprise IT Automation: 'You Can't Just Fix A Problem By Throwing More People At It'

The scale of data that companies are going to have to deal with means that automation is becoming much more of a necessity. ServiceNow Chief Innovation Officer Dave Wright describes how this is reshaping the channel.

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A Day Of Reckoning Is Near 

ServiceNow Chief Innovation Officer Dave Wright has spent 25 years in technology helping businesses find ways to run more efficiently. He said automation is the next step in that journey.

“Where, in the past, looking at something like automation and artificial intelligence might have been an interesting experiment, now people are understanding the scale of data that they’re going to have to deal with, it is becoming much more of a necessity,” Wright told CRN. “It’s going to be the only way you can process the amount of data that’s out there, because eventually you’re going to get a problem where you can’t just fix it by throwing more people at it. Where it’s just going to be too much data for people to handle.”

For the past eight years, Wright has climbed the ranks inside ServiceNow from global solutions consultant to the strategy office, where he was responsible for establishing the direction of the company, including high‑level investment areas in product development through to pricing.

During the interview with CRN, Wright described the ways IT automation is reshaping the channel.

 
 
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