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10 Tips For Choosing The Best MSSP For Your Company

Michael Novinson

From probing the MSSP’s reporting and quality management process to using a third-party adviser to benchmark competing MSSPs on price and scope, here are 10 things customers should consider when selecting an MSSP.

Benchmark Pricing And Scope Using Third-Party Adviser

Customers should ensure an MSSP’s pricing is competitive and meets all of their requirements by conducting negative testing to determine what is outside the MSSP’s scope or not included in the bundle, according to Harpreet Sidhu, who leads the global managed security services for Accenture, No. 2 on the 2020 CRN Solution Provider 500.

Accenture typically encourages customers to baseline their service costs and get a third-party adviser to help with the benchmark process, Sidhu said. By submitting an RFP to prospective MSSPs, Sidhu said customers can define their expectations for the service and leverage the skills of an outside adviser to make an apples-to-apples comparison between the proposals and figure out what’s not included.

Third-party advisers will typically come in with their own pricing templates and standardize the responses from the prospective MSSPs to allow customers to make easy pricing comparisons between the various service options, Sidhu said. He cautioned that customers looking for bargain-basement pricing will often find that the services provided fail to live up to their expectations or requirements.

 
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