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10 Tips For Choosing The Best MSSP For Your Company

Michael Novinson

From probing the MSSP’s reporting and quality management process to using a third-party adviser to benchmark competing MSSPs on price and scope, here are 10 things customers should consider when selecting an MSSP.

Make Sure They Have Expertise Around Managing Data

Customers increasingly want proof that a prospective MSSP knows what it’s doing around managing data and is able to provide detailed explanations of how it protectss data, maintains privacy, addresses workforce education and keeps up to speed on the regulatory environment, according to Seth Robinson, senior director of technology analysis on the CompTIA research team.

Credentialing is still a relatively new concept in the MSP space, but Robinson said it could be an effective way of addressing common concerns without forcing the customer to come up with a laundry list of questions or dig through massive amounts of data. Credentials would offer MSSPs a way of proving their competency through a trusted third party, Robinson said.

Credentialing isn’t very common in the service provider space today, but Robinson said it’s very beneficial to have around security since there’s a higher level of concern there than for other IT operations. As customers become more focused on security, Robinson said they are demanding an extra layer of discipline and rigor.

 
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