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10 Tips For Choosing The Best MSSP For Your Company

From probing the MSSP’s reporting and quality management process to using a third-party adviser to benchmark competing MSSPs on price and scope, here are 10 things customers should consider when selecting an MSSP.

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Ensure Data Is Stored Locally To Satisfy Regulators

Customer information is critical, and it’s very important to many American businesses that their data be stored locally rather than overseas, according to Hannah O’Donnell, director of sales at Collabrance. If the data remains in the U.S. and is safe and in the right hands, O’Donnell said it will usually satisfy regulatory and compliance requirements.

But states and industries such as health care are increasingly not allowing sensitive customer data like medical care or Social Security numbers to be stored or held outside the U.S., O’Donnell said. If a customer is working with an MSSP abroad, it should ensure the MSSP has an American partner who can satisfy the data residency requirements being enacted in states like California and New York.

Customers should also pay attention to other elements of the MSSP’s setup such as where its employees are working, how the MSSP evaluates emerging vendors or technology, and the extent to which the MSSP can explain how its tools make customers more productive and efficient in a way that goes beyond terms and conditions, O’Donnell said.

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