10. Considerable Erosion Of Trust
It comes as no surprise that U.S. citizens have a strong distrust of the government, but some solution providers tell CRN they fear that business executives could turn their cynicism and suspicion toward technology providers. NSA documents have revealed some technology firms working with the NSA to provide details about users of their services. Documents Snowden acquired show Microsoft working closely with U.S. intelligence officials. The documents also revealed major technology firms getting paid millions of dollars to recover costs for complying with the NSA Prism program. The Electronic Frontier Foundation, a nonprofit watchdog, is monitoring the practices of major Internet providers and services. With trust being among the core values instilled by solution providers with their clients, some have indicated that maintaining the role as a trusted adviser could get increasingly difficult.