The Scottish IT services provider that bills itself as "The Original Cloud Company" partly blamed a farmer for several hours of downtime on March 29.
The outage resulted from two closely occurring events.
First a hardware failure shut down one leg of the company's network. That would have been survivable if not for the farmer in Yorkshire who cut through another fiber bundle later that day while digging a drainage system.
Both network disruptions in tandem took out connectivity that afternoon between three data centers in Glasgow, Edinburgh and Manchester.
The problems affected private and public-sector customers in the Northern U.K., including those of subsidiary Melbourne IT.