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6 Steps Carbonite And Webroot Have Taken To Come Together As One

From enabling partners the cross-sell the other organization's products to consolidating around a single back-end quoting and provisioning system, here are six key integration milestones for Carbonite and Webroot.

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3. Unifying Quoting, Order Processing On A Single System

The biggest obstacle in streamlining the provisioning partners for partners who are looking to purchase data protection tools from the legacy Carbonite side and cybersecurity technology from the legacy Webroot side is the continued use of separate order processing and back-end systems, Stilwell said.

For now, the company is passing leads into each other's system, Stilwell said, with a Carbonite sales rep passing the order info to a Webroot sales rep or vice versa. The process today requires a lot of hand-holding and is pretty resource intensive from a human capital standpoint, but Stilwell expects the quoting and delivery systems to be integrated by the time the company is cross-selling at scale.

The company is working to develop a consistent, repeatable way to get quotes in the customer's hand and get products delivered regardless of which side of the business they're coming from, according to Stilwell. The company expects to deliver a seamless experience for different product lines in the same system and make it possible for partners to get product deliveries in the same system in the first quarter of 2020.

 
 
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