Regular Reporting On Threats Detected
Endpoint detection and response really provides visibility around and containment of tomorrow’s most pernicious threats, according to Hannah O’Donnell, director of sales at Collabrance. More traditional endpoint security defenses like antivirus and DNS are focused on waiting for current threats to strike and then reacting, O’Donnell said.
In contrast, endpoint detection and response assumes it’s not a matter of if but when an attack is going to happen, and takes a proactive approach to attempting to identify new infections. Customers should figure out what type of reporting they’re getting from an endpoint security tool both in terms of how regular the reporting is and what type of information is going to be provided, O’Donnell said.
This in turn allows MSPs to go in front of their customers on a regular basis and provide reporting around what they’re doing in the background beyond addressing help desk calls, according to O’Donnell. Detailed reporting helps customers feel like they’re getting value for their money, O’Donnell said.
