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Commvault's New Channel Chief Mercer Rowe On Working With ‘Act Two’ Of The Firm

Rowe, who just this month took over as Commvault's new channel chief, talks with CRN during Commvault Go about why he joined the company and what it will take to make its channel even stronger after the company missed a few opportunities.

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But Commvault really hasn't had an MSP program before.

We have not. That's one of the things that’s very high on my list. ... I don't know if you picked up on it in the Metallic announcement. One of the big things that was done there with the launch partners was to implement a set of telemetry API's, the idea being that now the partners can plug in and see, what are what are my customers using? How often are the using the service? How much are they using? This is kind of the tip of the spear, something that we're going to implement broadly across the portfolio. Because when you do that sort of stuff, all of a sudden marketers are able to now add all kinds of value on top of product because they can see the things that were typically reserved just for the vendors. They can see, how was my customer using it? Where are there opportunities to grow and upsell? ... That's what you're going to see more and more of.

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