Measuring the ROI of AI-Powered Communication With Grammarly

As more companies embrace AI-driven solutions, measuring their actual influence on business performance becomes essential. Yet 41% of organizations still struggle to define and measure the exact impacts of their AI efforts.

Grammarly, the trusted AI assistant, recently launched a suite of tools designed to help organizations close this gap by quantifying the ROI of AI-powered communication.

While other AI companies rely on surveys or vague claims of efficiency gains, Grammarly works directly in the applications that professionals use every day, bringing unmatched visibility into the communications that make teams successful and drive organizations forward.

Introducing Grammarly’s New ROI of AI Tools

Grammarly’s new Effective Communication Score is a unique metric that aggregates data on communication correctness, efficiency and clarity, brand compliance, and inclusive language. This score enables organizations to track and benchmark the overall health of their organization’s communication and identify areas for improvement.

Grammarly’s new Return on Investment (ROI) Report empowers organizations to compare how key business metrics — such as communication quality, customer satisfaction (CSAT) scores, and sales email effectiveness — are impacted with and without the use of Grammarly.

These new tools will help guide customers in building customized reports with metrics tied to their business goals, providing insights into how AI tools drive tangible improvements to business-critical outcomes.

Unlocking AI’s Strategic Value

Grammarly has already driven valuable business outcomes for customers. In the case of Databricks, Grammarly has improved written communications by 70 percent and cut the editing time of the Marketing team in half. Using Grammarly has also improved the CX/Support team's response times by 25 percent, increasing the average number of cases closed by 10-15 percent.

Nucleus Research found that Grammarly delivered a 1,994 percent ROI for Databricks, which was able to recover its initial investment in the solution just 1.2 months after deployment.

Enhancing Workplace Efficiency With Future AI Innovations

Grammarly’s future innovations will further enable organizations to improve AI impact with:

Grammarly’s latest tools and capabilities offer a robust approach to understanding how AI improves the bottom line, especially as businesses continue to integrate AI into core operations. With these tools, organizations are better positioned to maximize their AI investments and make data-driven decisions to enhance communication quality and efficiency.

Check out how Grammarly can help measure and improve the impact of AI on your business today.