Microsoft Teams, But Better: Level Up Your Communications With Intermedia
Microsoft Teams has become the cornerstone of collaboration for millions of businesses around the world. With over 320 million monthly active users1, Teams plays a vital role in how modern organizations communicate, share ideas and stay productive. But while Teams excels at collaboration, it doesn’t always meet every business communication need on its own.
That’s where Intermedia’s Unite for Teams solution comes in.
For MSPs and VARs, it’s a frictionless way to enhance what customers already know and trust—without disrupting workflows. Teams remains Teams, only better.
By embedding advanced voice capabilities, SMS/MMS, enterprise-grade reliability, and local support directly within the Teams experience, Intermedia gives users more functionality and gives partners more revenue opportunities.
A Massive Market Opportunity
Despite its ubiquity, only 6% of Teams users2 currently leverage Teams Phone for calling. That leaves an enormous opportunity for partners to step in with Intermedia Unite for Teams and offer a communications experience that’s complete, reliable and business-ready.
This is more than a feature gap—it’s a value gap. Intermedia helps partners close it with built-in offerings that go beyond what Teams alone can provide, such as advanced calling, contact center, and seamless archiving capabilities.
These tools enhance Microsoft’s native features while providing the security, compliance, and usability that businesses demand.
Microsoft Teams, But Better
Intermedia’s approach is simple: give customers everything they need in one secure, fully integrated platform.
- No third-party tools required: Intermedia delivers Teams, UCaaS, CCaaS, Microsoft 365 Email, and archiving together.
- Capture and retain Teams chats and meetings: Unite calls, SMS, and Contact Center interactions in one proprietary system.
- Protect sensitive communications with encryption, single sign-on (SSO) and role-based access controls.
- Plus, there’s no added cost for a Teams Phone license required.
This tight integration gives users a seamless experience while empowering partners to deliver comprehensive, managed solutions that improve customer satisfaction and retention.
Secure Unified Communications Archiving
With the volume and sensitivity of digital communications growing rapidly, secure archiving is no longer optional—it’s essential. As businesses increasingly rely on platforms like Microsoft Teams, unified communications (UC), and contact centers to manage day-to-day operations, the need to securely capture, retain, and analyze these interactions has become a top priority—especially in regulated industries.
Intermedia meets this challenge head-on with its Unified Archiving solution, designed to give businesses centralized control over communications data across Microsoft Teams, Intermedia Unite, Contact Center and Microsoft 365 Email. By integrating archiving directly into the tools companies already use, Intermedia ensures that nothing is missed and nothing falls through the cracks.
Industry analysts are taking note.
“The ability to securely archive and manage interactions across platforms is no longer a ‘nice-to-have’—it’s a business necessity,” said Jim Lundy, Founder, CEO & Lead Analyst, Aragon Research.
“With regulations evolving and businesses generating vast amounts of conversational data across UC and Contact Center platforms, organizations need a reliable, compliant way to store and analyze these interactions. Intermedia’s expansion of Unified Archiving for Microsoft Teams, Unite, Contact Center, and M365 Email provides businesses with a centralized, secure repository for storing and analyzing communications, which may help them govern communications and explore the potential for analytics.”
Built on a Foundation of Trust and Excellence
Intermedia’s commitment to quality is well recognized in the industry. Backed by a 99.999% uptime SLA3 and eight consecutive years of J.D. Power certifications for outstanding technical support, Intermedia continues to earn industry acclaim:
- Named “Best Business Phone System for 2024” by U.S. News and World Report
- Awarded “Best UCaaS Solution” for 2024 by Forbes
- Designated a “Leader” in Aragon Research’s 2024 Globe Report for Intelligent Contact Centers for SMB
You’ve got 300 million businesses waiting. Now’s your chance to offer the Teams experience they actually want—before someone else does.
1 https://blog.intermedia.com/microsoft-teams-and-unified-communications/
2 Microsoft Teams: Building a Foundation for the Future | Microsoft Community Hub
3 https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services