Unified Communications: Why There’s No Better Teammate Than Intermedia

Intermedia is helping businesses get more from Microsoft Teams by integrating its full-featured, enterprise-grade communications stack directly into the platform—no third-party middleware or Teams Phone license required. In the latest ChannelCast Flash, Ed Hannan speaks with Mark Sher, senior vice president of product marketing at Intermedia, to discuss how the company is enabling seamless collaboration and customer communications. With a channel-first approach, Intermedia empowers partners to deliver differentiated solutions that scale from small businesses to large enterprises.

Sher explains how Intermedia’s unified communications and contact center solutions go beyond Microsoft’s native capabilities. From analog device support and vertical CRM integrations to AI-powered contact center tools and flexible licensing, Intermedia offers a customizable, resilient alternative that keeps users connected—even during a Teams outage. For partners, it’s a high-margin opportunity with broad customer appeal.

For more information, visit intermedia.com.