Dell And Intel Help Partners Guide Agentic AI

As enterprises move from AI assistants to agentic AI systems that can take action, solution providers are helping customers address growing concerns around cost, governance and data security. In this CRNtv interview, host Kena Johnson speaks with Sarah Wieskus, general manager, commercial client and datacenter sales at Intel, about how partners can help customers manage AI workloads across cloud and on-premises environments using Intel's SuperClaw initiative.

Kena Johnson: What are partners hearing as customers start using agentic AI and seeing costs and risks increase?

Sarah Wieskus: We talk to customers and partners quite a bit about some of the challenges around agentic AI. Everyone loves the opportunity to get more efficient and more effective leveraging AI and AI agents. But there are concerns, especially in enterprise-type environments, around data access, security and regulating token costs that are blowing up. We first try to understand the challenges they're having implementing these solutions. It usually comes down to how you access data in a safe, secure way, how you regulate the data and how you make sure you're managing the cost.

Kena Johnson: Where are cloud-first approaches starting to fall short for customers?

Sarah Wieskus: Most agentic AI solutions start in a cloud-first model. The challenge is that a lot of commercial enterprise data is proprietary and needs to stay on premises, inside the walls of the company. As you're building these agents, they don't necessarily have access to that data, so they can't be as sophisticated as they need to be. It starts with understanding where the data is coming from and how to access both cloud data and on-premises data so the agent can be more successful and provide more accurate results.

Kena Johnson: How does SuperClaw help partners bring more visibility and control to token costs, data access and security?

Sarah Wieskus: Intel SuperClaw is an example of innovation we've been working on to address two major challenges: using cloud and on-premises data at the same time and managing token costs. Everything in the cloud costs a token, and those costs have exploded. SuperClaw was developed so agents can access both on-premises and cloud data through secure virtual containers that IT organizations can control. There's also a dashboard that tracks token usage, so you can see exactly what's happening and set the parameters around data access and policy.

Kena Johnson: How can partners use this hybrid model with Dell and Intel to deliver better outcomes?

Sarah Wieskus: What we hear over and over from customers is: integrate into solutions I already have. That's why it's important to integrate this solution and these ideas into Dell solutions customers already use, as well as solutions from other ecosystem partners. My ask is simple: work with your Dell counterpart and work with your Intel counterpart. If you have questions about the solution, we're here to help. This is one example of how Intel and Dell are trying to solve problems we hear from customers every day.

For details about SuperClaw, visit Intel AI Builder. Partners interested in expanding their Dell practice can also explore the Dell Technologies Commercial Client Partner Program.