Simplifying IT: Remote Manageability For Today’s Workforce

Managing thousands of devices across global hybrid workforces is no small feat for IT teams. Sarah Wieskus, Intel general manager of Commercial Client and Datacenter Sales, explains that complexity is the biggest challenge.

“You can have a device three, four, five years in the environment. So, the configurations are very different. You're managing multiple versions of operating systems, multiple versions of configurations. And that can be very challenging when you think about things like drivers, stability, making sure customers and employees are productive with these systems all over the world,” Wieskus notes.

Intel vPro® technology, paired with Dell systems, delivers a solution that keeps businesses running, even when devices fail. “One of the great things about Intel vPro® on the Dell platform is that you can get to and manage a device remotely no matter its state and no matter where it is,” Wieskus emphasizes.

“This system can be in an off state. This system can be in a blue screen state. This system can be dead. And you can still remotely get to this device as an IT professional, get them up, get them healthy, get them moving again,” she explains.

The benefits go beyond uptime. Remote manageability reduces shipping costs, accelerates employee productivity and supports sustainability goals by cutting waste. Wieskus points out that last year’s global outage proved the technology’s value.

“We all just had a very big outage last year that rocked the world where many of our customers used that remote capability to get up and functioning quickly,” she says.

The airline industry offers a stark example. “There are examples of airlines that were down for weeks, even months, trying to get systems back up. And then there were airlines that were able to get back and operational in a matter of hours. And that's the difference right there,” Wieskus adds.

For solution providers, these capabilities mean stronger disaster recovery strategies, lower support costs and a competitive edge in delivering resilient IT environments.

Learn more about Intel vPro® and Dell solutions