The Hidden Liability Risks in Your Current MSP Contracts
A poorly written contract can be all it takes to end a solution provider's journey.
Writing and reading contracts is admittedly one of the more mundane part of running a business. But not closely monitoring contracts and consistently updating language over time puts MSPs at risk, especially as they begin to scale. From cybersecurity threats to vendor liability and regulatory complexity, the risks are significant and traditional legal services often fail to keep pace.
Contract Tools Designed To Reduce Legal Risk For MSPs
Enter Monjur, a cloud-native platform designed to deliver fast, affordable and MSP-focused legal protection. “By 2020, some of my clients were already moving to web-based terms and conditions, and we realized that it wasn’t a big leap to go to cloud-based terms and conditions that we could dynamically update and embed in our clients’ CRMs and quoting tools,” said Rob Scott, co-founder and chief innovator at Monjur. “That’s when we decided to build Monjur as a cloud-native, dynamically updating contract solution for MSPs.”
Scott, who has represented MSPs for more than two decades, says the legal risk landscape has evolved dramatically. “[MSPs are] often asked to be responsible for the criminal acts of third parties, whether that’s ransomware, malware or other criminal acts,” he explained. “When customers of MSPs are the subject of these crimes, they frequently point the finger at the MSP and want the MSP to pay for their injuries.”
Monjur addresses these challenges through a SaaS-based model that combines attorney-supervised templates with AI-powered legal assistance. Its flagship tool, Monjur Pilot, is an AI legal assistant trained on thousands of real-world interactions between lawyers and MSPs. Unlike open systems such as ChatGPT, Pilot operates in a closed, supervised environment to minimize risk.
Attorney-Supervised AI Intelligence For Contract Peace Of Mind
“The thing I fear most is that my clients will use these open systems in lieu of using Pilot,” Scott warned. “Those systems are prone to hallucination, they’re not anchored on your agreements and, most importantly, if something goes wrong, there’s nobody to make it right.”
Monjur’s approach consolidates sales and contracting into a single step by embedding smart hyperlinks into proposal templates. “Monjur turns your quotes and proposals into enforceable contracts,” Scott said. “Sales and contracting is consolidated into one online step.” This translates into reduced friction and revenue acceleration.
Beyond contracting, Monjur’s AI assistant helps MSPs manage redlines, draft legal correspondence and maintain compliance, all under attorney supervision. “Our newest library has all of the routine correspondence that MSPs might otherwise get from their legal department,” Scott noted. “Now the AI legal assistant has attorney-drafted templates that the assistant can walk our clients through for onboarding, offboarding, termination notices and more.”
Currently available in the U.S. and Canada, Monjur plans global expansion through partnerships. For MSPs offering recurring revenue services, Scott says Monjur is purpose-built. “If you’re in IT services and your offerings are recurring, you’ll find a library that we can customize for you and deploy an AI legal assistant that’s been trained on your business.”
Learn more and schedule a demo with Monjur.